Our highest level service, Manage-IT offers everything you need for a secure, reliable IT infrastructure, along with proactive troubleshooting, powerful security tools, complete data backup, unlimited end-user access to our helpdesk, clean up and conversion of your infrastructure, and much more.

What's Included:

Remote Monitoring: Our state-of-the-art, remote monitoring system (Network Operating Center and Colocated facilities) lets us know about problems with your network environment before they affect you.

Remote Management: Our best-in-class management system allows our engineers to take control of network devices and perform remote fixes that allows remediation in approximately 75% of incidents.

Reporting: Our automated systems will generate reports on items that threaten the performance, security, or integrity of your network environment.

Desktop Defense: We install and maintain anti-spy and virus software on all covered PC’s, ensuring immediate detection and prevention to keep you up to date and always protected from the ever-growing threat of intrusion.

Email Defense: We filter all incoming email messages, virtually eliminating unwanted ones before they arrive keeping your mailbox uncluttered by unwelcome and malicious visitors.

Wellness Visits: Our dedicated Technology Consultant will deliver and review with you a monthly update on the health of your network, including a history of incidents, results, up-time and proactive maintenance to give a detailed account of all activities.

Service Desk: Our service desk responds and acts on alerts, issues, and customer inquiries regarding the covered components of their masterIT contract.

Helpdesk: Our Help Desk services personnel respond to client inquiries and issues related to dayto- day IT functions. (Examples: “I can’t print” or “how do you setup Outlook?”)

Patch Management: Major software providers like Microsoft release updates almost daily as patches. Our systems check network devices for the latest patches that provide details to automatically deploy the updates - allowing clients to run the most current and secure versions.

Asset Tracking: Our automated tools daily scan your network to produce a list of your hardware and software, keeping track of what you have and notifying us if something changes - a valuable tool for current assessment and future planning.

Prevention: Preventive maintenance is the best method we’ve found for decreasing downtime and keeping security tight. This is provided on a monthly or quarterly basis depending on the solution you purchase.